Undertaking a Website Evaluation:
An heuristic assessment is an expert led website evaluation using a combination of techniques to identify potential areas for improvements and usability issues with the digital experience. We use the Lift Model from Widerfunnel as a useful framework and also an extensive check list which is based upon industry best practice and experience.
The evaluation begins with assessing the nature of the market and the dominantdecision stylethat customers are likely to use to decide between different brands. In addition, what are the psychological motivations of the user as this helps us understand what might be important in driving conversions.
The Lift Model is used as a framework for the evaluation of each page of the user journey. The main elements of the model are:
- Value proposition
We also include other factors including:
- How the landing page heading matches the Google search entry.
- Potential for behavioural targeting.
- Relevant user cases.
- Motivation, ability and prompts.
The Fogg Behavioural model is another valuable framework we use in our website evaluation process. But we also consider:
- Persuasive techniques fromCialdini’s6 principles.
- Rewards and reward schedules.
For more details of our approach to website evaluations see our blog post onheuristic evaluations here.
Contact us for a free consultation firstname.lastname@example.org call us on 01978 – 896787.